Support Service Contracts
We provide a range of support services, designed to meet the needs of organizations of different structures and demands.
Businesses with high pressure environments, fully dependent upon their IT systems, will want a support service with a service level agreement (SLA) and technical resources sufficient to meet their needs. To enable a rapid response, and efficient resolution, your technical service engineers will need up-to- date knowledge of the systems you have and how they are configured. This requires prior knowledge gained by having a support service contract in place.
Our service level agreements are designed by lawyers, but provided by skilled engineers. This means that our claims are very cautious, and yet our engineers normally resolve issues far more quickly than the SLA requires. Our monthly service reports will enable you to check these statistics.
Our support service contracts include proactive advice and monitoring. Most routine IT emergencies can be avoided by following advice, warnings and alerts. Pre-emptive maintenance and security guidance helps our clients avoid expensive downtime and unnecessary outages.
Pay-As- You-Go Support Service
In less demanding environments, or where smaller organizations are challenged for IT expenditure, our Pay-As- You-Go support service is popular. Pre-purchase a number of hours and then make a support request for individual issues, as you prefer.
Where internal staff already have good IT knowledge, our Pay-As- You-Go service provides the further resources when you need them. Only use the PAYG hours for technical issues where internal staff are unable to resolve them.
And if your business outgrows the provisions of a PAYG service, then you can move freely to a support service contract. Without penalties or delays.